Ready To Try Cushie With Our
30-Day Returns

Every Cushie comes with a 30-Day return policy from the date your order is delivered.

We encourage you to live with your Cushie. Sit on it, sleep on it, host guests, and see how it fits your space. If Cushie isn’t the right fit, contact us within 30 days of delivery and our team will guide you through the next steps.

Returns under the 30-Day Comfort Guarantee are subject to a 20% processing fee* plus the shipping fee, which will be deducted from your refund.

To help reduce waste, Cushie sofas are not typically sent back to our warehouse before a refund is processed.

Instead, we encourage our customers to reduce waste with us by donating the sofa where possible. Whenever available, Cushie sofas may be donated to charities, community groups, or families in need. In some locations, donation options may be limited, and our team will guide you through the best available next step.

To make sure your Cushie can continue bringing comfort to another home, returned sofas need to be in a clean, safe, and donatable condition.

This means the sofa should be free from significant damage, heavy stains, strong odors, pest exposure, or anything that would prevent it from being responsibly donated to someone else.

If you’re considering a return, please contact our customer support team via chat or email at hello@cushiehome.com within 30 days of delivery.

To help us assist you, we will ask:
Why Cushie didn’t work out for you. Your feedback will be considered in the next Cushie upgrade.

Photos of the sofa’s current condition
Confirmation that the sofa can be cleaned and donated
Delivery date and order details
Our team will review your request and guide you through the donation, cleaning, and refund process.

Once your return has been approved and the donation process has been completed or confirmed, your refund will be processed back to your original payment method within 7 business days.

Please note that refunds are subject to a 20% processing fee plus the applicable delivery/shipping fee which will be deducted from your final refund amount.

If you choose to donate the sofa yourself and provide confirmation of the donation, the 20% processing fee will be waived.